How can I order online?
What can be more relaxing than browsing and shopping from the comfort of your home? Make yourself a hot tea, take your favorite blanket and get ready: our online shop is never closed and the buying process has been split in easy to follow steps. Our extensive offer has been structured into product categories and sub-groups and has different filters to help you find the perfect jewels.
For example, you can sort according to category (Necklaces, Bracelets etc.) as well as according to color, price, occasion and so on. Once you find your desired jewel, you can click on the picture to find out more detailed information regarding colors, materials, as well as the available sizes.
If you decide to buy an item, place it in your shopping cart by clicking on the “Add to shopping bag” button. You can go on browsing and adding products to your bag just like in a regular shop. Adding products to your bag does not mean you are required to buy them. If you like a product but you aren’t sure about it yet, you may use the “Add to my wish list” button it will help you see all the products that you liked while browsing, without needing to retrace your steps or start searching for them again.
To see the content of your shopping bag so far, click on the “Shopping bag” button (on the top-right corner of your screen). If you decide you don’t want a product after all, you can just remove it from the bag by clicking “Delete”, or you can order it more than once by clicking on the “+” button until you reach your desired amount.
When you have decided, click on the “Check out” button. The paying process is divided in guided steps.
How do I know my order has been successfully placed?
After receiving your order we will send you an automatic confirmation e-mail that also contains information about your order number, payment method, shopping cart, as well as invoicing and delivery address.
How do I change/cancel my order?
After completion of an order, it is not possible to cancel it due to our automated ordering process. You have the option, however, to return your order to us within 30 days of receipt For the same reason, it is not possible to make a subsequent change of details to your order, for example, adding/removing an item or making a subsequent change/correction to the delivery address. Can I place an order by telephone? At the moment we only accept online orders.
You aren’t sure about your gift? A voucher is always a good idea. Your beloved ones can choose for themselves, this way you are sure they will always wear their jewelry with pleasure.
What are the available payment options?
The prices quoted on the product pages include the legal VAT and other price components. The legal Austrian VAT will be shown separately.
Additionally to the stated prices we are invoicing shipping costs. The shipping costs will be marked separately on the product pages as a link, in the shopping cart as well as on the order sheet. By transnational deliveries could result other price components such as other taxes or customs duties. (intracommunity supply).
We accept Credit Card, PayPal, Stripe, Amazon Pay, Online Banking, Bank Transfer, as well as Oliver Weber gift vouchers.
How high are the shipping costs?
The goods will be delivered to the delivery address as stated by you and through a delivery service appointed by our company. We will make every effort to deliver the goods on the date you requested, but this cannot be guaranteed. The shipping costs may differ from region to region.
Standard Shipping, Austria, Germany– 3.8 € all other EU countries– 6,90 €, delivery between 4 and 7 days from the time you place your order. Express shipping – 18.90 €, delivery times between 2 and 4 days from the time you place your order.
Shipping to United States (except. Alaska, Hawaii) – 18.90 €, delivery times between 5 and 8 days from the time you place your order.
Are you available 24/7?
You can reach us during our office hours: Monday to Thursday between 08:00 and 17:00, and Friday between 08:00 and 13:00, with the exception of bank holidays or write an e-mail to firstname.lastname@example.org
Can I return a product after I received it?
We do hope that you are satisfied with our jewels, nevertheless should our product not meet your expectations just send them back to us. You may cancel a purchase of the goods up to 14 days after receipt. No reason has to be stated. If you exercise this right of withdrawal, you are no longer bound to the agreement and Westa GmbH will refund any payments you have made with respect to this agreement, provided that the items are returned in an unworn, unused, and undamaged condition.
In order to cancel the agreement, it is sufficient to send a notice in writing, or on a permanent data carrier, within two weeks to the address specified above in paragraph two, or to send the goods back to the address Westa Gmbh, Gewerbepark Süd 24, 6068 Mils, Austria.
If you cancel the purchase agreement, you must return the goods within thirty days of the cancellation of the order. The returned goods are dispatched at the expense and risk of the buyer. You must take reasonable care of the goods until they are dispatched. You can find out how to return goods to us step by step here: Return, Exchange & Cancellation
Chain lengths by Oliver Weber?
Which ring size do I need?
The ring size can be determined by ring diameter or ring circumference.
Ring diameter: Use a ruler to measure the inside diameter of a matching ring. If you do not have a ring available, then determine the size with the help of the ring circumference.
Ring circumference: Take a piece of thread and wrap this thread around the relevant finger. After loosening the thread measure the length of the thread. Depending on the time and temperature, the finger circumference varies.